Every ArsenalFan12 signed product is issued with a Certificate of Authenticity, which guarantees that every ArsenalFan12 signed item has been hand signed and obtained personally by us.
The certificate features a short description of how the signature has been obtained. Each certificate states when the product has been signed, the location of the signing and the name of the player who has signed the item.
To reassure all Arsenal FC fans that all of our memorabilia is 100% genuine, each Certificate includes a picture of the item you have purchased and, where available, a photo of the player hand signing the product.
In certain instances (due to circumstances outside of our control) it is not always possible to photograph every product whilst signatures are obtained. In these circumstances we provide evidence of the player signing other products during the same signing session. At ArsenalFan12.com, we feel this shows authenticity of the item through association.
Each Certificate has unique information; the title of the product and the product code (for any future reference).
Finally, every certificate is signed by a member of our ArsenalFan12 team, authorizing a full life-time, money-back guarantee of the provenance surrounding your very special purchase of Arsenal FC memorabilia.
Due to the nature of our product range (limited editions and precious one-off items), we send all of our signed memorabilia via a reliable service that requires a signature upon delivery. If you provide your mobile number or email address with your order, you will receive tracking information direct from the courier so you can track your order/ arrange alternative delivery.
We strongly advise you to always open your parcel on receipt, check the contents for any damage and let us know of any damage within 14 days of the delivery date at [email protected]
Where possible, items will be packed and dispatched within 24 hours of order placement (Orders placed Mon – Fri, up to 5pm). Items are usually delivered in the UK and Europe 1-2 working days (after dispatch); 2-3 working days to USA and 3-4 working days for the rest of the world.
We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but we recommend that you check with your local customs officials or post office for further information.
Some of our personalised gifts can take up to 14 working days for delivery in addition to 5 working days processing time.
On rare occasions, due to a high demand for framed items, your order may require completion of some finishing touches. This will increase the handling time for your order. When this happens, we will contact you once we receive your order.